10 Essential Online Platforms for Developers
Hospitality Management Software: How to choose the right one
When was the last time you stayed in a hotel while traveling? Was the experience pleasant or like a nightmare? We all have our fair share of experiences. Some hotels have left a long-lasting impression on us because of their amazing hospitality and service. Others, on the other hand, we'd rather forget. For years, hotel managers struggled to provide adequate service. They failed because there wasn’t much technology around. But now with hospitality management software, things have become much easier. Why do you need hospitality management software? A hotel is like an enormous organism. Like any other organism, there are several parts with particular functions. If one fails, the entire organism will collapse. The brain controls all the parts giving signals on how to act. Hospitality management software is the brain of the hotel. Back in the day, hotel managers used excel sheets or long notes to collect information and organize. It was a tedious process. In addition, there was a significant risk of synchronization disorder. But now with the invention of software, one can easily do this. You can coordinate with all the different departments of the hotel. You can keep track of all the ins and outs. Getting Ready to Make the Right Decision Before thinking of getting the right hospitality management software, you should create a framework in your mind. Think of how your hotel will operate in the future. Consider factors like scalability and functionality. Most times, people choose software without doing much research. So, let’s check out the things you should do before choosing the software. Recognizing the type of your hotel The majority of businesses fail miserably because the owners themselves don’t know much about the company. So, before choosing the software, you need to know what type of hotel you have. You have to evaluate factors like the location, services, and even the number of rooms. You may be wondering what's the importance of this? Well, when you know which components require greater attention, the software may adjust accordingly. Software Validity There are thousands of software providers out there. But only a handful of them are trustworthy. So, make sure you choose hospitality management software from the right provider. Also, consider what solutions you require from the software. Try to recognize the problems you are facing with your hotel. Then choose a software that offers solutions to them. Features of a Great Hospitality management software A great hospitality management software will open new doorways for your hotel. So, without further ado, let’s check out some features of hospitality management software. Covers most of your needs Every hospitality management software has some basic features like Reports and Channel management, CRM, and an online booking engine. But to make your hotel stand out, you need some additional features. Suppose your hotel has spa facilities for the customers. So, you need to have a separate booking and accounting system for collecting and managing the information. You have to make sure that the software is available for all sorts of integrations. Transparent Most software has different prices depending on the size and functionality of your hotel. Usually, the prices are between $1000 to $2500 dollars. But there is a bummer. At first, you may think that the software is perfect for your hotel. But gradually you realize you need additional services. Some software unlocks these additional features at a later stage when you pay them more money. That’s why you need software that is upfront with you. Make sure there are no hidden fees or expenses. A good strategy is to make your own property management system to avoid unnecessary fees. Highly secured When someone checks into your hotel, they will give their personal information to you. Your job is to protect them at all costs. If somehow their personal information gets mishandled, the customers will lose their trust. That’s why security is the topmost priority of hospitality management software. They use cutting-edge technology to assure the security of all customer data. But still unfortunate events can occur. Nowadays, hackers’ main targets are SaaS providers. They are trying to breach into their system to get their hands on all the data. So before choosing, test the security of the software. Check out how they are storing the data. Scalable At first, everything seems exciting. You want to launch your hotel as quickly as possible. You don’t think about the long-term plans. But this can be problematic in the future. Your hotel is going to be small in the beginning. Gradually, it will increase in size. When it happens, you'll need software that can keep up. If you only choose software thinking about the start, it won’t be much useful in the future with its basic features. As time goes on you have to incorporate features like third-party integrations and more. So, make sure the software has the capability to scale. Easy To use It may seem that software with too many features is a good thing but it certainly is not. When the software is complicated, your employees will have a hard time figuring it out. You may even need to spend extra money by training them or getting help from professionals. So, avoid selecting software that is difficult to configure or integrate. Choose a software with a sleek user interface that is easy to use. Final Thoughts With so many hospitality management software out there, it’s tough to find the right one for you. We have talked about the features of great software but how can you find them? The best way is to search for them online and use the trial version. If everything seems convincing to you, only then pay for it. You can also begin with a minimum viable product and gradually improve your system. The first few rides will be bumpy. However, you will soon glimpse the face of success.
Learn The Fundamentals of End-to-End Testing Using Cypress
The 20 Most Important Cypress Interview Questions to Ace Your Next Interview
How Software Solutions Have Changed the Hospitality Business
Technology and software development has changed the way we view the world. Software, especially cloud-based software, has made things easier for everyone. They use real-time data management to provide live feedback. So how is this affecting the hospitality businesses around the world? You may have already experienced a few hotels with their very own online booking and management app. How was the experience for you? Software solutions are changing the hospitality business for all parties. Hotel managers, staff, reception, and guests. Everyone is getting the best of it. Allow us to give you a detailed walkthrough of these changes brought to the hospitality industry by software solutions. The Hospitality Business You may be surprised to know that the hospitality business or industry does not mean hotels only. Let’s define hospitality first. Hospitality usually means making someone feel comfortable and welcome with service and entertainment. The service can be shelter or food. Shelter and food fall under the hotel industry. Then again, restaurants can provide you with food and a place to sit and enjoy your food. So a restaurant also counts as a hospitality business, right? So basically, the hospitality business is a huge umbrella that includes hotels, restaurants, resorts, and even theme parks. Among these, hotels, resorts, and restaurants are able to implement software solutions effectively. Impacts of Software on the Hospitality Business Now let us summarize the changes brought to the hospitality business by software solutions. Personalizing the hotel experience Software solutions like cloud-based mobile apps are personalizing the hotel experience in every possible way. Nowadays almost all software has a customization feature. This feature can allow the user to select their hotel booking region, location, preference of the types of hotel, etc. Based on this given information, the server of the software can recommend the right hotels for them. Moreover, the software algorithm can pick up the user pattern of the user and recommend them the best hotels of their choice. Now on the hotel manager's end, they can customize their profile in the hotel booking apps and make the customer more welcome and engaged. This allows each hotel to personalize its profile and make its online appearance different from each others. A better presentation will give the hotels a competitive advantage over the others. The result is that the customers can choose their hotel with their personalized searches. And the hotels can attract customers with their personalized online presence. Real-time information Real-time information has changed the decision-making process of hospitality businesses. The hotel booking apps can provide real-time information on the status of the reservations. The customers can see how many rooms are available as well as live costs. Some software comes with cost calculators which will allow you to input your criteria and days of stay to see what costs you will incur. On the other end, the hotel managers can stay well informed about the guests in the hotel as well as their complaints. Using the data of available rooms, the manager can make discount announcements and offerings to new guests. The real-time information aspect of software solutions is making the hospitality industry more dynamic. VR VR, short for virtual reality, is slowly making a big impact in the hospitality business. VR is mainly associated with gaming and entertainment. So how does this software solution fit into the hospitality industry? VR can fit in very well in remote hotel booking. Some hotels have already utilized this tool. Just imagine, inspecting the hotel room that you are booking from home via VR technology. This can give you a practical experience of how the room is and you can then make up your mind whether to book it or not. Then in reception, you can have a virtual reality meeting with the receptionist and make your reservation. This will mimic the real-life experience of booking a room in real life. But wouldn’t all these be too complicated? For the guests/ customers, not at all. It is as easy as playing a VR game such as a virtual life simulator. On the other hand, hotels will have to deal with some complications at the start. But once the technology is implemented, it will require very little maintenance and the cost will be significantly less. VR is getting very popular in the hospitality industry and it can very much affect all the businesses under the umbrella of the hospitality industry. We wouldn’t be surprised to see it implemented in all other service industries outside of the hospitality business. Increase ROI and Customer Retention This one goes to the hotel businesses. Smart software solutions can increase their return on investment in many ways. Investing in new software solutions may seem very expensive at the beginning. We will admit that it is true, but the cost becomes significantly less as time passes by. Besides, if you have smart software solutions, your customers will love your service. You, as a manager, can also better monitor their needs and take care of them. This will increase customer retention. The next time the old guests come into town, they will be more likely to stay in your hotel. So, no effort has to be spent to bring them back the second time. So isn’t it an increase in your return on investment? Because of this higher return on investment, the hospitality business is getting more capital and they are evolving fast to provide better service to their customers. Conclusion So that is how software solutions are affecting the hospitality business and it is bringing big changes. The biggest change of them all is the digitalization of their services. Take VR for example. Now customers can take a peek at the hotel rooms remotely before booking them. The focus of the hospitality industry is also taking a turn. Now they put a good amount of effort into ensuring customer data security. What we are seeing is a revolution in the hospitality industry. We can hope for the best as we are seeing positive impacts in the industry.
7 Tips to Grow Your Software-Based Business
The massive aim for any entrepreneur of a B2B software company is to expand their software development-based business. By having trustworthy marketing and sales strategies in place, one can grow any kind of company they wish. There would be a lot of spending involved with the printing of the ads and marketing under the segment of traditional marketing. It also involves making a generic pitch on sales to individuals who might not be interested in your product, as well as cold-calling. This is the method that is hardly responded to by the decision-makers or the influencers in the hospitals or healthcare systems. Over the years, the Inbound Methodology has been considered one of the highly effective methods of expanding your software-based business. The strategies in marketing and sales focus on generating leads online and altering them to the clients making use of the relevant and informative content along with the fostering methods. About 93% of the organizations making use of the inbound have reported bagging in greater ROI. The following are the seven ways one can grow their software-based business by making use of the Inbound Methodologies: 1. Knowing and identifying your best customer You need to have a comprehensive understanding of the customers who are the best ones in terms of growing your organization. It can alter the part with the growth and the changes of your software company. You need to take the time to produce buyer personas for your aced clients. On the foundation level, you need to ask yourself about their work duties, unique set of objectives, struggles, making the right decisions, as well as their mode of gathering information as it is regarded to be an extensive exercise. Your marketing and sales teams will be able to work together in terms of creating content for fostering the leads and expanding your software business as it is quite clear whom your software company is targeting. 2. Develop intelligible targets for the growth of your company It will be quite hard to score your goal. Establishing a clear target that you wish to reach out to over a specific period can help you with your business growth. You can now monitor your development and make the necessary changes that are required. 3. Engage in a targeted content strategy You can now bring in your web design site visitors, converting them to leads with the help of an effective content strategy. You should be guaranteeing that the content created by your sales and marketing teams is being aligned with the phases of the journey of your buyer, including the consideration, awareness, and decision. The customers within the awareness phases would start by recognizing their needs or troubles. Information should be delivered through the content to aid your potential clients without it appearing like a sales pitch. Under the consideration phase, there are greater needs and they start to look out for options to render solutions. For this part of the content, you need to ask your potential clients to offer their contact information in exchange. In the phase of making a decision, leads are prepared to purchase as they have had their choices compared. It is where you would be able to speak about your products as well as the services, showing them how they should be choosing you over the others in the market of B2B apps. 4. Come upon the keyword phrases depending on the customer’s search As the internet searches will increase the rankings of your site, making you visible online, you need to optimize your content. A bit of research should be done by your marketing department to look out for the keywords that your potential customers are making use of in their online searches. These are the keywords that can be used for the content, headlines, page URLs, and so on. Make sure to keep away from the luring temptation of stuffing the content with the keywords, as it can get you penalized through the search engines. 5. Market your content through the right networks Swarms of visitors would be brought to your site with the help of the enhanced as well as the engaging content. You can generate some great website traffic by marketing your content. You can share the links of your content over social media networks. The effective means of marketing your content would be by targeting social media marketing strategies. 6. Leveraging marketing automation Marketing automation is now making use of the software for automating their marketing processes involving monitoring of the project, management of customer information, along with segmentation. You can now perform things at a rapid pace while they are done manually with the use of the marketing automation process. Several systems offer some great aspects for you to check on. You can now enhance your marketing efforts, save time as well as increase your revenue significantly with the help of automation. 7. Aligning your marketing and sales teams It is vital enough in terms of creating great content. It is also essential in terms of planning effective lead nurturing methods. But you will face some kind of trouble if you have a marketing and sales team following different objectives. It is always a great idea to arrange regular meetings with our sales and marketing teams to aid them in updating each other with the latest information, going through the goals, and staying on the same page of ideologies. Ensure that both the teams are working together, providing motivations benefiting both the groups. Summing up So, these are seven outstanding ways in which you can grow your software-based business. The latest technique involving Inbound Sales & Marketing can help you in scaling your software company and having a happy team all working together. There are SaaS companies out there investing their resources to expand their business, and this is why they fail to make any kind of profits. A good software-based company should have a visible profitable path that would implicitly prove the business model to be sound fundamentally.
Top 7 Software Development Blogs you Should Read
How to Build a Profitable Software Product
What sets creating a software product special is the research phase that any software business goes through to discover a sustainable and profitable product that meets demand and is value for consumers' investment. The software as a service sector is rapidly expanding as numerous organizations embrace cloud-based products. People generally use and spend for a quality product when the creator fully comprehends the industry plus creates and advertises it well. Our tips and tricks on how to build a successful and profitable software product are as follows: Value First It is appealing to carry out all of the product ideas. You can tell they will be a hit to your targeted audience. However, one can just assume what people really need unless you have done significant analysis with user testing. It is best to start by creating a minimal viable product or a demo featuring solely the most important elements so you can evaluate it and gather reviews. Maintain constant concentration on the value it can provide to the users. Keep in mind the issues you are attempting to resolve. How the product is assisting them in improving their lives by making it simpler, different, and more fulfilling? After you have secured a steady income stream, you can easily introduce more functions. Find Out What People Needs Ideas are simply recommended answers to an issue or a demand. Although there exist several commercial prospects, the greater the urgency with which a fix is required, the more probable a product can be utilized. The initial stage is to assess the criticality of a problem. Before beginning any of it, this step is equivalent to a designer's assignment. You would be capable of envisioning the initial model of your product at the ending of this step. Begin by responding to a few concerns. Such as, are customers willing to spend on a substitute program? What can be the consequences of not having the substitute? Will they suffer financially, procrastinate, or be unable to complete a critical task? Is this an inescapable issue? Are there any areas that are neglected or overlooked? The primary approach in determining if your product is worth building is to respond to these essential questions. Even if there are huge rivals, the final question might show chances for distinction via specialization, through which your product can be personalized for a particular cluster of people. Assess the Idea Enozom frequently discusses the necessity of assessing your product ideas, largely because we have observed people failing badly at this previously. Consider the fact that there is no purpose in dedicating all of your work for a long time to creating a product that no one needs or wants. When you start creating anything, do some market analysis. Begin by searching Google for subjects of relevance about which you might generate a viable product. You will find thousands of articles that can illustrate the popular impression of a certain product over a set duration of time after you input exact keywords relating to the product. If you can combine a strong market with minimal competitors, you will have a fantastic chance to develop and offer products connected to that, as long as you possess the appropriate approach and can give more quality than the competitors. And do not be hesitant to receive reviews, just make certain it belongs to impartial people. Your close one’s opinions do not always represent complete transparency. Simplicity is the Key It is all about the consumer experience. The disadvantage will discourage consumers from utilizing the product, regardless of how good your invention is or how important the issue you address is. It is critical to keep in mind that the program must be simple for your targeted audiences. Something that you find might not always work for them. You have to ensure you know all there is to know about the customers you are going for. You have to keep in mind the time, place, and purpose of the consumers. You need to figure out if the program is simple to execute in the scenario in which your consumers will be working. When individuals use the program, what additional variables come into the equation? Is it easy to interface with the various products that customers use? Consumers will love a UX that reaches above design quality standards. It turns into an inextricable feature of the consumers' daily life. Keep Up with Changes Civilization is changing at a breakneck pace. Technology evolves, consumers' choices shift, and emerging aspects shape users' requirements. You cannot risk relaxing and believe that your product has everything everyone needs. Constantly strive for growth, maintaining focus on how circumstances are evolving and whether your product should adapt and alter in response. You cannot alter what you have not assessed, so set up a monitoring and reporting program. You will learn which factors are not engaging with customers, which extra features they require, and what additional capabilities the program requires to stay up with consumers' surroundings when you measure important data. This data can also assist you to enhance your advertising because you will realize what matters most to consumers and their interpretation of the benefits they obtain from the product. Create a Marketing Strategy Since your marketing strategy has an impact on how you manage your business, it must be designed and maintained with input from your teammates. It is a broad-reaching and thorough strategic development resource that defines the company and the products and offerings, clarifies the status and involvement of your services and products in the industry, reviews your clients and competitors, recognizes the promotional techniques you will employ, and enables you to create and evaluate a marketing plan. Final Words Do not quit if you feel your product can truly create an impact on the existence of a specific set of people. You might need to shift course or pursue a road you did not intend to follow, and yet if you follow the unknown, you will realize that victory is nearer than you believe. We hope our guidelines will also help you to build a profitable software product.
15 Best Web Development Trends for 2022
How to avoid SAAS support problems
There need not be any kind of exception when it comes to customer support, which is a sink or swim position for every business. There would always be someone who would be in need of help with the plain and simplicity of your product and services. You mainly sink when you cannot be present on time as it would help you effectively. And here you are sinking along with your entire software company. Customer support at all times has allowed your customers to get the proper interactions with you directly, and if not for the sales process starting at the initial phase. It is an excellent way worse instead of having a badly planned product here if you are failing to impress any here. The customers would be able to resolve their product-related issues through customer support as they will not be able to solve their problems related to customer support anywhere. It is the reason why you have to excel at the part of offering customer support in your business. SaaS and Customer Support One of the vital parts for SaaS businesses or related ones like the mobile app development is customer support. When there are about 90% of the customers mention that customer support is vital to winning over the loyalty of your brand as it is something that is hard to overlook in terms of customer support. Let us ensure that all the related terms sit right within our heads before diving in more profound here. Common Elements of Good Customer Support You will have one single focus on customer satisfaction as you are stripping off every fancy concept here that surrounds customer support. Satisfying the needs of customers is not something that is easy, but it would be enough to witness the things that would be helping them. In customer support, there are three things, basically the speed, accessibility as well as effectiveness. 1-Accessibility It is vital that you are making sure that your customers are reaching out to you easily irrespective of the manner in which your business is approaching here or the kind of product. Making sure that you have a visible button for customer support sooner while your visitors are entering your website is a simple step that you can take, considering the accessibility. A chatbot is the one you should go ahead with and it can be developed with the help of the tech companies. 2- Speed You just have to deliver when about 90% of the customers are stating the importance of an immediate response. Immediate here means within 10 minutes or less than that, according to the researches. We are mostly paying a few inexpensive numbers for the individual purchases of SaaS, but for the businesses for UI/UX design and development, the price here for a single tool would be reaching about 100 dollars for the start-ups as well. It is, however, essential for us to keep in mind that not every company is offering round-the-clock live supports even the expansive companies would not. It is, however, vital to aid customers in finding out the solutions on their own prior to the requirement for immediate help while being the representative of the customer support. 3- Effectiveness The importance of speed is known by all, and about 95% of the customers are thinking about the effectiveness of the support that is much more vital than the speed itself. The reasons being: Lack of proper knowledge of the customer support representative Customers who are not able to detect the real issue and ask the good questions Not bagging in the right set of tools for accessing, viewing, and looking at the customer experiences. It is the responsibility of the customer support representatives in terms of offering practical support irrespective of anything. It, therefore, boils down to hiring the right set of members. You can surely raise a team of good representatives once you get hold of the right candidate. Offering the best customer support Gaining knowledge on the benefits of live chat There were studies made that stated, only 31% of the customers would prefer customer support through phone calls, while 0% prefers the option of chat and the rest through social media as well as emails. It is this piece of data that can bring a shock for many when people know how customer support has been dominated through phone calls in recent years. We can now predict things that are going on here even while understanding that the Millenials here have been joining over the workforces. The new generations would be transforming the traditions along with the dominance of the call centers that would not be an exception here is something that is clearly visible. All you need to get started is a live chat option. Equip your support team with the right set of tools There are several kinds of tools for customer support that would be required by the businesses ranging from chat tools to knowledge-based software development. You can possibly get a hold off from the lack of the right tools while your product is not software here, but with SaaS, it is something that is quite impossible to have is the thing that is worth mentioning about the SaaS customer supports. Transforming every session into an opportunity It is much likely that you will have received an offer on the upgrades in speaking with a customer support representative at least once in your lifetime. It is a highly natural way to get hold of a great deal while you are having an issue as they would like to get compensated in keeping your loyalty even though you are facing problems of the product here irrespective of the products and the services. Summing up It is a much-noted fact that the customer support for SaaS is nothing much different from any other support center in any software company. The primary concern here is customer satisfaction which is similar to the PaaS support center. You can thoroughly apply these tips mentioned here once you are ensuring that you are delivering fast, accessible as well as and effective customer support.